AWC Communications
AI Voice Agent Onboarding

Knowledge Base
Questionnaire

Help us build your perfect AI receptionist. The more detail you provide, the smarter and more helpful your agent will be.

1 Business
2 Hours
3 Services
4 Booking
5 FAQs
6 Calls
7 Urgent
Step 1 of 7

Business Information

Let's start with the basics about your business.

Please enter your business name.
Please enter your name.
Please enter a valid email.
Please enter your phone number.
What does your business do? Who are your typical customers?
Step 2 of 7

Hours & Availability

When are you open, and what should callers hear after hours?

List your hours for each day of the week.
Any recurring closures or modified hours we should know about?
What should the AI tell callers outside business hours?
Step 3 of 7

Services & Offerings

What do you offer, and what should the AI know about your services?

List the services or products your business offers.
Things people commonly ask about that you don't do.
Step 4 of 7

Booking & Appointments

Should the AI help callers book appointments?

e.g. Jane, Calendly, Acuity, Square, or your own website booking page.
If you have an online booking page, paste the link here.
Any rules or requirements callers should know about before booking?
What info do you need from a caller to book an appointment?
Step 5 of 7

Common Questions & FAQs

What do callers ask most often? Your answers train the AI.

List the question AND the answer you'd want the AI to give. The more the better.
Topics the AI should NOT discuss — it will politely redirect these to a human.
Step 6 of 7

Call Handling

How should the AI sound, act, and route calls?

How should the AI greet callers? We'll fine-tune the exact wording later.
List specific scenarios where the AI should transfer the call to a person.
How should the AI handle someone who's unhappy?
What should the AI get from a caller before handing off to a human?
Any other context that would help us build a better agent for you?
Step 7 of 7

Emergency & Escalation

For urgent situations that can't wait for a callback.

A cell number, pager, or email for truly urgent after-hours situations.
Define what qualifies as an emergency or urgent call for your business.

You're all set!

We've received your information and will use it to build and train your AI voice agent. Our team will be in touch shortly with next steps.

© 2026 AWC Communications Inc.  ·  Lethbridge, Alberta
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